Refund policy

HappyTail Carrier™ Return & Exchange Policy

We want you and your pup to be genuinely happy with your HappyTail Carrier™. If something isn’t quite right, we’re here to help.

1. Return Window

You may return eligible items within 30 days of the delivery date.

2. Condition of Items

To be eligible for a return, your item must be:

  • Unused and unwashed

  • Free of pet hair, stains, or odors

  • In its original packaging with all tags and accessories included

If an item is returned worn, heavily used, or damaged (not due to a manufacturing defect), we may decline the return or issue a partial refund.

3. Who Pays for Return Shipping?

  • If we made a mistake
    If your order arrives defective, damaged in transit, or we sent the wrong item, we’ll cover the cost of return shipping or send a replacement at no extra cost to you.

  • If you changed your mind
    If you ordered the wrong size, your dog just isn’t a fan, or you no longer want the item for any reason not related to damage/defect, you are responsible for return shipping. You can use any carrier you prefer with tracking.

We strongly recommend using a trackable shipping service, as we can’t be responsible for lost return packages.

4. Exchanges

Need a different size or color?

  • The fastest way is to return the item for a refund and place a new order for the correct item.

  • In some cases, we may be able to do a direct exchange depending on inventory. Feel free to reach out and we’ll let you know what’s possible.

5. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Items marked “Final Sale” at checkout

  • Heavily worn or damaged items not caused by manufacturing defects

  • Gift cards

6. Defective or Damaged Items

If your item arrives damaged or you believe it has a manufacturing defect:

  1. Contact us within 7 days of delivery.

  2. Include your order number, a brief description, and clear photos of the issue.

We’ll review your request and, if approved, offer a replacement or refund and cover any necessary shipping.

7. How to Start a Return

To start a return, you can contact us at happytailcarrier@gmail.com. Please include:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return

Please note that returns will need to be sent to the following address:

HappyTail Carrier™ Returns
1314 N Nias Ave.
Springfield, MO 65802

We’ll reply with simple instructions and any additional details you need to complete your return.

8. Refunds

Once your return is received and inspected, we’ll email you to let you know whether your refund is approved. If approved:

  • Refunds are issued to your original form of payment

  • Please allow 5–10 business days for the refund to appear on your statement (timing depends on your bank/credit card)

Original shipping costs paid on the order are non-refundable, except where the return is due to our error (defective, damaged, or incorrect item).