We're Here to Help
Have a question about your order, our products, or just want to say hi? We'd love to hear from you! Please use the form below or check out our FAQs. Our pack is always ready to lend a paw.
Frequently Asked Questions
Find answers to the most common questions about our products and services.
What is your return policy?
We stand behind our gear with a Happiness Guarantee.
We offer a 30-day return policy for all unused items in their original packaging.
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business days.
Is the HappyTail Carrier™ safe for my dog?
Absolutely. We prioritized safety in every stitch:
- Natural Posture: Supports a comfortable, seated "legs-out" position.
- Secure Fit: Features locking safety latches and adjustable straps to prevent jumping out.
- Stability: Keeps your companion snug against your body for a safe, bounce-free ride.
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