We're Here to Help
Have a question about your order, our products, or just want to say hi? We'd love to hear from you! Please use the form below or check out our FAQs. Our pack is always ready to lend a paw.
Frequently Asked Questions
Find answers to the most common questions about our products and services.
What is your return policy?
We stand behind our gear with a Happiness Guarantee.
We offer a 30-day return policy for all unused items in their original packaging.
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business days.
Is the HappyTail Carrier™ safe for my dog?
Absolutely, The carrier features an internal safety latch that clips directly to your dog's collar or harness, preventing them from jumping out. The legs-out design and adjustable straps also ensure a snug and secure fit, so your companion is stable and safe on all your adventures.
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